Prerequisites: The Social Monitor Overview course is recommended prior to taking this course, but there are no formal prerequisites.
Description: Responding to incidents using Social Monitor allows your customers to receive help and information in the same way they would using other support channels. With Social Monitor, agents can create incidents from Facebook, Twitter, and RightNow Social Experience community posts– and then manage them from the agent desktop.
This course provides interactive, hands-on instruction on how to respond to incidents using Social Monitor.
Note: This course is based on the August 2013 release of Social Monitor. You may have a different version installed, but the basic tasks and concepts are similar. Releases prior to February 2013 use the label Cloud Monitor instead of Social Monitor for the icon in the navigation pane.
Objectives: In this course, you will learn how to:
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Respond to incidents using Social Monitor
Release Date: 31-Jan-14
Duration: 13 minutes
Credited To: -
No Flash Plugin Needed