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Innovation Pack 2013 TOI: Siebel Open UI for eService Technical Overview

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General Information

  • Siebel eService Web site allows customers to serve themselves. The new features in the website provide quick access to frequently used actions or important updates. Registered users can create, view and search the details of Service Requests logged by them. They can also view the solutions for their SR’s. Siebel eService Web site also allows users to locate a branch in a particular locality.

    New Features in this release are:

    • Navigation Links Customization
    • Transactional Links
    • Banner
    • Social Media Links.

    The following Features have undergone a UI facelift with Open UI:

    • Service Request
    • User Registration
    • Search Integration
    • View & Update User Profile
    • Branch Locator
    • Contact Us.

    Release Date: 18-Oct-13

    Duration: 15 minutes

    Credited To: -

    No Flash Plugin Needed

Reviews

  • kenneth.kerns

    27-Jan-14

    Would have liked to see a complete walk through (demo) of the new UI for eService.

  • jac

    28-Oct-13

    A lot of information, good to store it somewhere as a reference. It would have been good though, to get some more info on the topics themselves. At the moment it's only a listing.

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